All Hosts are required to mention a cancellation policy for their accommodations that will be visible and applicable to any payment made by the Guest. As a Guest, you are encouraged to fully read and understand the different cancellation policies that we and host will offer.
If an accommodation proves to not be available due to a failure by the Host (e.g., a double Booking), the Host must provide the Guest a full refund regardless of their cancellation policy.
If a Guest does not accurately represent their party in their confirmed booking (i.e., age, extra Guests, pets, children, etc.), and the Host will not allow the extra Guests or pets and /or requests the Guest to leave the accommodation, the Guest loses their right to any refund at that time.
Please note that the Guest Service Fees are non-refundable fees once the Booking is confirmed by the Host. Although a Booking may be fully refundable according to the cancellation policy, the Guest Service Fee is non-refundable.
In the event that a Guest would like to cancel their booking due to an extenuating circumstance they should not cancel the booking in their dashboard according to the cancellation policy and should instead contact firstname.lastname@example.org